My first job out of high school — and before I though college was important — was as a salesmen at Circuit City selling car stereos (and installing them). One thing I learned is it never pays to be rude to the customers. At one time I was also a door to door sign salesmen, which only lasted about six months because it was the worst job I ever had — okay, not the worst but pretty bad. So I also know how much harder it can be to cold call people, than to stand in a store and wait for customer who are at least semi-intersted in your products.
Anyways, so a door to door salesmen just stopped by selling home alarms. He had a GE shirt on, but I’m not sure who he actually worked for. He started out with a lie — never a good first start — by commenting that his company made the keypad in my house. Little did he know I knew a thing or two about alarm systems. His next question was, “when’s the last time someone looked at your alarm?” And I answered, “I installed it myself.” He was obviously not happy with my answer so he asked, “oh, where’d you get the panel,” to which I replied, “I bought it online.” If he was smart, he would’ve stopped here, but no, he had to take one last chance at me with, “who monitors it?” By now you should know exactly where this is going, as I’m sure he wasn’t one bit surprised to hear me say “a company on the Internet.” At this point he got down right rude and said, “Let me guess, $7 a month and they leave a VM for the police?” I replied “yes” because I didn’t want to waste my time getting into with him, but I know very well that they call the police when the alarm goes off because I had to give them the number when I signed up, and the police have showed up when for a false alarm before. They also call me, send me an email and a text message. To top it off the service also works over a traditional phone line or the Internet.
I understand why the guy got rude, but seriously like that’s going to help the situation. He had the perfect opportunity to put a good face forward for his company and tell me how much better his service was then my current provider, but nope, instead he got a bad post about his company online. Do they care, nah, they’re GE and they’re huge.